Compliance Hub

The Voice Broadcasting Services Agreement

Voice Broadcasting services and products are legal and compliant with all FCC, FTC and TCPA regulations when used responsibly. If you have any questions about compliances, please contact your telecommunications attorney.

It is important that you take regulations and compliances seriously.

Failure to comply could result in fines over $10,000.

You are completely liable for all  call made through your account(s).

By using Voice Broadcasting services, you agree that you will be solely responsible for understanding the national, state and local regulations wherever you run your campaign.

You also agree to: 

  • Familiarize yourself with International, Federal, State, or local laws governing your dialing.
  • To place individuals that request do-not-call status on the customer’s DNC list immediately.
  • Provide contact information within the initial greeting message for any outbound campaign.
  • Provide all data.
  • Respect the courtesy of individual recipients and schedule campaigns responsibly.
  • Not to direct calls to emergency services, which may include but are not limited to hospitals, fire stations, police departments, 911, or utility related telephone numbers.
  • Only send outbound sales broadcasts to recipients that have granted consent. 
  • Utilize the resources provided by Voice Broadcasting Software.
  • Consult with your lawyer or attorney before dialing any data for which legalities remain unclear.

If you have general questions about compliance issues, our support center can assist you.

DISCLAIMER

  • It the responsibility of you, and/or your organization to ensure that your campaign is in full compliance with all state and federal telemarketing and outbound regulations.
  • You are solely liable for all calls made from your account, and by using Voice Broadcasting Service, you agree that you accept responsibility for ensuring compliancy.
  • If you have any questions regarding regulations, please contact a reputable attorney. For more information, please visit:
For more information regarding Do Not Call lists, telemarketers, Call Centers and ADAD laws, rules, and regulations, please visit the FTC WebsiteDNC Rulesand the DNC Registry.

State Do-Not-Call Lists

Where to obtain state do-not-call lists varies by state. While many states have merged their do-not-call information with federal lists, some still maintain an independent registry. For more information, review the state laws prior to running your campaign. 

TCPA Information

For more information on the TCPA cell phone and wireless compliance rules, please refer to this TCPA Compliance Webinar. This webinar provides a detailed explanation of new telemarketing regulations. TCPA Compliance Webinar Youtube Video

You may not be required to access the National Do-Not-Call Registry if you meet one or more of the following:

  • A non-profit charitable organization may be exempt. However, the organization must be a truly non-for-profit organization. Having been granted tax-exempt status does not always qualify as exemption for purposes of the National do-not-call registry.
  • Your organization does not engage in ‘telemarketing,’ or ‘telephone solicitation’ activities, as defined by the FCC and FTC.

 

As cited in the FTC’s and FCC’s rules, your organization may be exempt if it only makes calls to:

      • Solicit charitable contributions.
      • Your organization already has an established business relationship with call recipient.
      • Call recipient has provided written permission to receive calls.
      • Your organization only makes business-to-business calls.

If you are a for-profit telemarketer, you are NOT EXEMPT.

  • If you are uncertain about the status of your organization’s exemption, you may wish to consult with an attorney.

 

Please see the references below if you are deciding to subscribe to the National Do-Not-Call list,

For related cases, please see the resources below:

  • FTC ACT 15 U.S.C. §§ 41-58.
  • The Communications Act at 47 U.S.C. §§ 151-757 and related case law.
  • The Telephone Consumer Protection Act (TCPA) at 47 USC §227 and related case law.
  • The Telemarketing and Consumer Fraud Abuse Prevention Act at 15 U.S.C. §§ 6101-6108.
  • The Do Not Call Implementation Act at P.L.108-10, 117 Stat. 557, and related case law.
  • The Telemarketing Sales Rule at 16 C.F.R. § 310 and related Agency statements and case law.
  • The FCC’s rules implementing the TCPA at 47 C.F.R. § 64.1200 and related Agency statements.

By using Voice Broadcasting services, you agree that you are solely responsible for abiding by legal regulations. If you or your organization plan to make calls in/to Canada, please refer to the Canadian Marketing Association for more information about the current regulations.